You can earn extra points by completing the following actions on our mobile app:

• Signing up = 2,000 points
• Making your first booking after signing up = 500 points
• Creating a fare alert = 500 points
• Sharing a deal on Facebook = 500 points
• Completing your profile = 600 points
• Referring a friend = Up to $50 in points per referral (amount varies by your tier)

You earn 2X points when you book on the mobile app. This means Bronze and Silver earn 2 points per $1, Gold earns 4 points per $1, and Platinum earns 6 points per $1 on app bookings.

Points become available after your booking is completed, but certain bonus points unlock only after you meet the earning criteria.

ClubMiles credits your points once your booking qualifies:

• For flights: After your trip has completed
• For hotels and car rentals: After your stay or rental is completed
• It may take up to 30 days after travel for points to appear in your account

• For flights: All travel booked was fully completed
• For hotels: The check-in date has passed, and your stay was not cancelled
• For car rentals: The pick-up date has passed, and your rental car was not cancelled

Important:

• If any part of your booking is canceled (for refund or future credit), it does not count toward booking totals or point earnings.
• If your booking is cancelled by you or by the airline/hotel/car provider, any points earned from that booking will be reversed.

Points earned from a booking will be revoked in the following cases:

• You cancel your booking (for a refund or future credit)
• The airline/hotel/car provider cancels the booking
• Fraudulent or invalid transactions are detected

Yes, your points will expire if you haven’t made a qualifying booking on any of our brands in the last 24 months.

Your tier will be updated based on how many qualified bookings were made across flights, hotels, and cars over the past 12 months:

• For flights: Your tier will be updated once the points for that flight are posted to your account.
• For hotels and car rentals: Your tier will be updated immediately after booking..

Here’s how tiers are assigned:

• Bronze Tier: No qualifying bookings
• Silver Tier: 1 qualifying booking
• Gold Tier: 2 qualifying bookings
• Platinum Tier: 3 or more qualifying bookings

To remain in your tier, you’ll need to maintain the required number of qualified bookings within any rolling twelve-month period. For example, if you reach Gold Tier on March 10, 2025, which required you to make two bookings, you’ll retain Gold Tier status if you still have two qualified bookings over the next 12 months. When 12 or more months have passed since one of those two bookings were made, your tier will drop to Silver Tier unless a new booking is made.

You can view your points anytime by visiting “My Rewards” on our desktop site or on the ClubMiles section of our mobile app. You’ll be able to view your total points earned, redeemed, and your available balance across all applicable brands.

No, ClubMiles points cannot be purchased. They can only be earned through bookings and eligible activities within the program.

No, if you purchase a gift card with one of our brands, you can only redeem the gift card with that same brand.

You can redeem your points during checkout to get discounts on eligible bookings and select add-ons, such as flights, hotel stays, car rentals, vacation packages, Travel Assist, Flexible Ticket, Support Packages, etc.

Important Details:

• A minimum of 1,000 points is required for redemption.
• Redemption will happen automatically once you choose to apply points during payment.
• You can redeem points toward eligible booking amount on most bookings, up to 10% of cart value (up to $50).
• If you cancel a qualified booking, your earned points and tier status will roll back instantly.

No, you cannot merge two or more ClubMiles accounts into one. Points and tier status remain separate for each account and cannot be consolidated.

No. If you cancel a booking, you will not earn points for that booking. This also applies to bookings cancelled for either a refund or future credit.

No, there is no limit to the amount of ClubMiles points you can earn.

Yes! You’ll continue to earn points or miles with your frequent flyer program in addition to ClubMiles points. Just make sure to enter your frequent flyer number while booking to qualify for the airline’s program.

Tip: Save your frequent flyer numbers (and your family members’ frequent flyer numbers) in your profile for a more efficient booking experience.

You can only earn points if you sign up for ClubMiles before booking or within 7 days after booking, as long as the trip meets all program requirements.

No, ClubMiles points cannot be redeemed for cash or gift cards.

Points and tier upgrades are only awarded for completed bookings made on our platform. Here’s why:

• When you make a booking and the airline confirms it, your tier is upgraded and points are issued based on your tier at the time of booking.
• If you cancel the booking, your points and tier status are rolled back.
• If you receive future credit from an airline and later use it directly with that airline or another channel, we cannot award points because the booking was not completed on our platform.

To earn points and maintain your ClubMiles tier, complete your bookings directly through our travel brands.

Flight Disruption Assistance helps you when an airline changes your flight schedule. Our travel experts will look for the best alternative options and, in urgent situations, check possibilities for canceling or rebooking your trip. This service is app-only and available for all login users.

24 hour free cancellation is available to Gold and Platinum members on most flights. You can cancel within 24 hours of booking at no extra charge. Airline rules and fare restrictions may still apply.

Automated check in checks you in automatically when the airline allows it and sends your boarding pass directly to the app or email. Availability depends on the airline, route, and completion of traveler details.

Real time flight updates include gate changes, delays, schedule changes, and important travel alerts. They are available to all tiers on the app

Tap “Invite Friends” on the app and share your referral link via social media, email, or message. Your friend must sign up using your link and complete a booking on CheapOair.com or OneTravel.com.

You can refer up to 10 friends, and your referral link does not expire.

You’ll earn points after your friend completes their first booking, based on your tier at that time:

• Bronze Tier: 5,000 points
• Silver Tier: 6,000 points
• Gold Tier: 8,000 points
• Platinum Tier: 10,000 points

Your friend will also earn points for signing up and booking.

No, your reward will be based on your tier when your friend finishes their trip.

• No points will be rewarded if your friend is already a member of one of our travel brands.
• Referral points may be revoked if the booking is cancelled or violates program rules.