In an attempt to streamline the boarding process, American Airlines recently made major changes to the way it seats passengers before takeoff.

Previously, American had followed the traditional back-to-front seating method in which passengers seated at the back of the plane were allowed to board first.

In May, however, the airline began boarding passengers in the order they checked in, regardless of seat location. This decision was made to prevent gate congestion and reduce crowding on jetways.

According to the Association of Professional Flight Attendants, however, American Airlines’ new boarding process is creating pre-flight chaos between passengers and cabin crew.

An airline spokesman defended the decision, saying that while work still needed to be done, the new process has proven to be a faster and more efficient way of boarding.

Source: USA Today